dirwan88 Privacy Policy

1 Introduction

dirwan88 ("we", "us", "our", or "the Platform") is an internationally licensed online gaming operator offering casino games, live dealer tables, slots, and sports betting services to players in Malaysia and beyond. We are committed to protecting the personal data of every individual who interacts with our platform, whether you are a registered account holder, a visitor browsing our website, or someone who contacts our support team.

This Privacy Policy sets out the basis on which personal data collected from you, or provided by you, will be processed by dirwan88. We encourage you to read this document carefully so that you understand our practices and your rights in full. If you have any concerns about the way your data is handled, please contact us at the details provided in Section 12.

2 Information We Collect

dirwan88 collects personal data through a number of channels. The categories of data we may collect include, but are not limited to:

2.1 Registration Data

When you create a dirwan88 account, we collect the information you provide during the registration process. This typically includes your full legal name, date of birth, residential address (including postcode and state within Malaysia), email address, mobile phone number, and preferred currency (MYR by default for Malaysian players).

2.2 Identity Verification Data

In accordance with our Anti-Money Laundering (AML) obligations and responsible gaming requirements, we may request copies of identity documents such as your Malaysian MyKad (NRIC), passport, or other government-issued identification. We may also request proof of address documents such as utility bills or bank statements issued to a Malaysian address.

2.3 Financial Data

To facilitate deposits and withdrawals in MYR, we collect payment-related information including bank account details (for FPX, Maybank2u, CIMB Clicks, or Public Bank transfers), e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay, or DuitNow reference numbers), and cryptocurrency wallet addresses where relevant. We do not store full card numbers or sensitive authentication credentials.

2.4 Transaction and Gaming Activity Data

We maintain records of all deposits, withdrawals, bonuses claimed, bets placed, games played, and winnings received. This data is essential for account management, regulatory compliance, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data

When you access dirwan88, our systems automatically collect technical information including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session duration. This data assists us in optimising your experience and detecting fraudulent activity.

2.6 Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications. This includes the content of messages, timestamps, and any supporting documents or screenshots provided.

3 How We Use Your Data

dirwan88 uses the personal data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Service delivery — to process deposits and withdrawals in MYR, credit winnings, apply bonuses, and enable access to all gaming products including slots, live casino, sportsbook, Sic Bo, and badminton betting.
• Regulatory compliance — to fulfil our obligations under applicable AML, KYC (Know Your Customer), and responsible gaming regulations as an internationally licensed operator.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeovers, and other unlawful activity.
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing communications — where you have given your explicit consent, to send you promotional offers, bonus notifications, and updates about new games or features relevant to Malaysian players. You may opt out of marketing communications at any time.
• Platform improvement — to analyse usage patterns, run A/B tests, and improve our website performance, game selection, and payment processing efficiency.
• Responsible gaming — to monitor gaming behaviour and intervene where patterns suggest problem gambling, including enforcing deposit limits, cooling-off periods, or self-exclusion requests.

4 Legal Basis for Processing

dirwan88 processes your personal data on one or more of the following legal bases, consistent with applicable data protection legislation:

• Contractual necessity — processing required to perform the contract between you and dirwan88 (i.e., delivering the gaming services you have signed up for).
• Legal obligation — processing required to comply with applicable law, including AML regulations, licensing conditions, and tax reporting requirements.
• Legitimate interests — processing carried out for dirwan88's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent — where you have given your freely given, specific, and informed consent (for example, for direct marketing communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

dirwan88 does not sell your personal data to third parties. We may share your information with carefully selected categories of recipients only where necessary:

5.1 Payment Service Providers

To process deposits and withdrawals, we share relevant financial data with licensed payment processors and banking partners supporting FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, and cryptocurrency rails. These providers operate under their own privacy and security obligations.

5.2 Identity Verification and Compliance Partners

We engage specialist third-party KYC and AML compliance service providers to assist with identity verification, document authentication, and sanctions screening. These providers process your data only on our instruction and under strict confidentiality agreements.

5.3 Game and Technology Providers

Certain game providers and technology vendors may receive limited technical or session data necessary to deliver their games on our platform. They do not receive your full profile or financial data.

5.4 Regulatory and Law Enforcement Authorities

Where required by law, court order, or the directive of a competent regulatory or law enforcement authority, dirwan88 may disclose personal data. We will inform you of such disclosure where legally permitted to do so.

6 Cookies & Tracking Technologies

dirwan88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your browser or device. We use the following categories of cookies:

• Strictly necessary cookies — required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, preferred lobby view, and last-played game categories.
• Analytical cookies — collect anonymised data about how players navigate the platform to help us improve usability and performance. We do not share this data externally in identifiable form.
• Marketing cookies — used only where you have consented to receive personalised promotional content. You may manage or withdraw this consent via your account settings.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the dirwan88 platform.

7 Data Security

dirwan88 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Multi-factor authentication (MFA) requirements for account access and critical account operations.
• Regular penetration testing and vulnerability assessments conducted by independent security firms.
• Role-based access controls ensuring that staff access to player data is limited to what is necessary for their specific function.
• Comprehensive audit logging of all internal access to personal data.

While we take every reasonable precaution, no online transmission or storage system is entirely immune to risk. We encourage you to use a strong, unique password for your dirwan88 account and to enable MFA for an added layer of protection.

8 Data Retention

dirwan88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory guidelines. In practice:

• Active account data is retained for the duration of your account's existence plus a minimum of five (5) years after account closure, in compliance with AML and gaming licensing requirements.
• Transaction records are retained for a minimum of seven (7) years to satisfy financial reporting and audit obligations.
• Identity verification documents are retained for the period required under applicable AML regulations, typically five (5) years from the date of verification or last transaction.
• Marketing consent records are retained for as long as we hold your data, to demonstrate compliance with consent-based marketing obligations.
• Customer support communications are retained for a minimum of three (3) years.

Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with your identity.

9 Your Rights

As a data subject, you hold specific rights over your personal data. dirwan88 respects and upholds these rights in accordance with applicable data protection law, including Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access — you may request a copy of the personal data we hold about you.
• Right to Rectification — you may request that inaccurate or incomplete data be corrected. You can update many details directly via your account settings after logging in at dirwan88 Login.
• Right to Erasure — in certain circumstances, you may request the deletion of your personal data. Note that where retention is required by law (e.g., AML obligations), we may not be able to fully comply with erasure requests.
• Right to Restrict Processing — you may request that we limit the way we use your data in certain circumstances.
• Right to Object — you may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent — where processing is based on your consent (such as direct marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint — if you believe dirwan88 has not handled your data in accordance with applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection team using the contact details set out in Section 12. We will acknowledge your request within 5 business days and aim to respond in full within 30 days, subject to complexity and the volume of requests received.

10 Children's Privacy

dirwan88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. In Malaysia, the minimum legal age to participate in gambling activities is 21 years of age. All applicants are required to confirm their age during the registration process, and identity verification procedures are applied to verify this.

11 Changes to This Policy

dirwan88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify registered account holders via email or a prominent notice on the dirwan88 platform prior to the changes taking effect.

The "Effective Date" at the top of this policy indicates when the most recent version came into force. Your continued use of the dirwan88 platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dirwan88 processes your personal data, please do not hesitate to get in touch with our Data Protection team. We are committed to addressing your concerns promptly and transparently.